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Customer Satisfaction Survey Sample

Welcome!

In this survey, you will be asked 5 -7 questions pertaining to your recent interaction with a call/contact center. It should only take about 1-2 minutes to complete. We value your honest feedback. Your identity will be kept anonymous and this survey is confidential. Thank you for your time and effort!
welcome
1. Considering everything from the time you placed your call, until the call was completed, how would you rate the overall quality of that experience? *This question is required.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
2. Did you need to call more than once to complete your request? *This question is required.
4. How satisfied were you with the representative's overall quality of service? *This question is required.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
5. The contact center made it easy for me to handle my issue. *This question is required.
Strongly disagreeDisagreeNeutralAgreeStrongly agree